Dortuna Privacy Policy – Malaysia Member Personal Data Protection

This Privacy Policy is published by dortuna and covers all services provided through our platform, including the website, mobile apps, online games, payment services, and any other features accessible by registered members or visitors.

By accessing or using the dortuna platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

This policy applies in conjunction with Terms and Conditions dortuna. In the event of any conflict between the two documents, this Privacy Policy shall take precedence on matters relating to personal data protection.

Dortuna collects personal information from you in several ways — directly when you register or use our services, and automatically through standard tracking technologies. The following are the main categories of data we collect:

Identity and Contact Data

Financial Data

Platform Usage Data

Every piece of data we collect is used for a specific and legitimate purpose. Dortuna does not use your information for any purpose beyond those stated below without obtaining your consent first:

• Account management – to create, manage, and verify your member account, including the KYC process.
• Processing transactions – to verify and process deposits, withdrawals, and any financial activity on the platform.
• Legal compliance – to meet anti-money laundering (AML), fraud prevention, and prescribed reporting obligations.
• Platform Security – to detect and prevent fraudulent activity, multi-account usage, and other security threats.
• Service improvements – to analyse usage patterns in order to improve user experience and platform performance.
• Service communications – to send important notifications relating to your account, transactions, and policy updates.
• Promotions and offers – to inform you about relevant bonuses and promotions, subject to your communication preferences.
• Customer support – to assist with and resolve any enquiries or complaints you submit.

Dortuna invests seriously in security infrastructure to ensure your personal data is always protected. We employ the latest security technologies and practices that comply with international standards.

Encryption Technology

All data transmitted between your device and Dortuna's servers is protected with encryption SSL/TLS 256-bit. This means your information cannot be read or intercepted by unauthorized parties during transmission. Sensitive data stored in our systems is also encrypted using industry-recognized encryption algorithms.

Internal Access Controls

Access to member personal data within the dortuna organization is restricted to staff who require that information to carry out their duties only. All access is logged and continuously monitored. Our staff are bound by strict confidentiality agreements.

24/7 Threat Monitoring

Dortuna's security systems are monitored around the clock to detect and respond to cyber threats promptly. Independent security audits are conducted regularly to ensure our data protection standards remain current and effective.

Dortuna does not sell, rent or trade members' personal information to any third party for their marketing purposes. However, there are certain situations where we need to share your data with trusted parties:

• Payment service providers – to securely process deposits and withdrawals. They receive only the data necessary for those transactions.
• Game software providers – minimum data required to verify eligibility to play and ensure game integrity.
• Identity verification services (KYC) – certified partners who assist us in verifying member identities in accordance with compliance requirements.
• Relevant authorities – we are required to disclose information when mandated by law, court order, or direction from a lawful authority.
• Companies in the group – for operational purposes, technical support, and integrated service improvement.

All third parties we work with are bound by strict data protection agreements and are required to handle your data to a standard of protection equivalent to our own.

Dortuna uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect certain functions on the dortuna platform.

As a Dortuna member, you have certain rights regarding your personal data. We fully respect and support the exercise of these rights:

Dortuna retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

• Active account data – retained for as long as your account is active and in use.
• Financial transaction data – retained for a minimum of 7 years in accordance with financial compliance and AML requirements.
• Activity and security logs – retained for 2 years for audit and security investigation purposes.
• Support communication data – retained for 3 years after the last interaction.
• Closed account data – basic information is retained for 5 years after account closure in accordance with legal requirements.

When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered or accessed again.

Dortuna takes every privacy inquiry and complaint seriously. If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, we are here to help.

Our Data Protection Team can be reached via:

• Live Chat – available 24 hours a day, 7 days a week via the Dortuna platform.
• Email – send your enquiry to [email protected] for privacy and data-specific matters.
• General Support – contact [email protected] for general enquiries.

We are committed to responding to every privacy inquiry within 5 working days. For official requests related to data access rights or deletion, please provide sufficient identity information so we can process your request securely.