Dortuna Terms and Conditions – Complete Guide to Using Our Platform

These Terms and Conditions (hereinafter referred to as "Terms") govern the use of the dortuna platform, including the website, mobile app, games, payment services, and all other features provided by us. These Terms take effect from the date you first access or register an account on dortuna.

Dortuna reserves the right to update or modify these Terms at any time without prior notice. The latest version will always be displayed on this page with a clear update date. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

To use dortuna's services, you must meet the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not be located in a country or territory where use of this service is prohibited under local law.
• Have full legal capacity to enter into binding agreements.
• Not be on a self-exclusion list or exclusion register from any recognized responsible gaming program.
• Register under your own name only — registering on behalf of another person is strictly prohibited.

Identity verification (KYC) is mandatory for all members before the first withdrawal request is processed. Accepted documents include the Malaysian identity card (MyKad), passport, or other official identification documents.

Each member is only permitted to hold one account only at dortuna. Owning more than one account by the same individual — whether using a different name, phone number, email address, or device information — is a violation of these Terms and may result in the termination of all accounts involved.

Registration Information Responsibility

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes your full name as per your identity document, an active mobile number, and a valid email address. Inaccurate information may result in delays or cancellation of your withdrawal process.

Password Security

You are solely responsible for maintaining the confidentiality of your dortuna account password and login credentials. dortuna will not be liable for any losses arising from unauthorized access to your account due to negligence in safeguarding your password.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an added layer of security.
• Contact dortuna customer support immediately if you suspect your account has been accessed without authorization.

Dortuna supports a range of local payment methods including FPX bank transfers, popular Malaysia e-wallets, and other digital payment methods available on the platform. All transactions are processed in Malaysian Ringgit (MYR).

Deposit

• The minimum deposit is MYR 30 for most payment methods.
• Deposits are credited to your account within minutes after successful payment confirmation.
• Dortuna does not charge any additional fees for deposits; however, third-party payment providers may impose their own charges.
• All deposits must be made from an account registered under the same member's name.

Funds Withdrawal

• The minimum withdrawal amount is MYR 50 per transaction.
• Most withdrawal requests are processed within 1 to 3 hours on business days.
• KYC verification must be completed before your first withdrawal request can be processed.
• Funds can only be withdrawn to a bank account or e-wallet registered under the same member's name.
• Dortuna reserves the right to request additional supporting documents for withdrawals exceeding certain limits as a security measure.

Dortuna offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly rebates, free spins, and a VIP program. Each promotion has its own terms and wagering requirements (rollover) stated clearly on the respective promotions page.

• Each member is entitled to claim the welcome bonus once only upon registering a new account.
• Using multiple accounts to repeatedly claim bonuses is considered fraudulent and may result in account termination and forfeiture of all balances.
• Dortuna reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Automatically credited bonuses cannot be converted to cash without fulfilling the specified wagering requirements.
• In the event of a discrepancy between the Bahasa Malaysia version and any other version of promotional terms, the Bahasa Malaysia version displayed on the dortuna platform shall prevail.

All games available in the dortuna lobby are operated by internationally licensed game providers and use independently audited Random Number Generator (RNG) technology. Every game result is completely random and cannot be altered by any party.

General Game Rules

• Members are responsible for understanding the rules of each game before playing with real money. A demo mode is available for practice purposes.
• In the event of a technical disruption or malfunction during a game session, dortuna will use server data to determine the valid outcome.
• The use of automation software, bots, or any unauthorized method to gain an in-game advantage is strictly prohibited.
• Dortuna reserves the right to void bets or withhold winnings if there is evidence of fraud or non-compliance with the game rules.

Sports and Esports Betting

For sports betting, all odds displayed are accurate at the time they are published. Confirmed bets cannot be cancelled by the member except under specific circumstances such as match cancellation or postponement, in accordance with the applicable policy.

As a dortuna member, you agree to use this platform responsibly and comply with all established rules. You are not permitted to:

• Using the dortuna platform for any illegal or fraudulent activity.
• Attempting to hack, disrupt, or compromise the security of dortuna's systems.
• Spreading misleading or false information about the dortuna platform.
• Using unauthorized third-party software to gain an unfair advantage.
• Depositing funds derived from illegal activities into your dortuna account.
• Communicating in a manner that is disruptive or threatening to other members or dortuna staff.

Dortuna reserves the right to suspend or terminate any member's account at any time, with or without prior notice, in the event of a breach of these Terms or at the discretion of the platform management.

Account Closure by Member

Members may close their account at any time by contacting the dortuna customer support team via live chat. Before the account is closed, all eligible balances will be processed for withdrawal in accordance with the standard procedures set out.

Self-Exclusion

Dortuna fully supports a self-exclusion program for members who wish to cease gaming activity. You may apply for temporary or permanent self-exclusion via the account settings section or by contacting our customer support. For more information, visit the Responsible Gaming ours.

Dortuna provides this platform "as is" and makes no guarantee that the service will be entirely free from interruptions or technical errors. However, we are committed to maintaining high uptime and addressing any technical issues promptly.

• Dortuna is not liable for losses resulting from internet connection failures on the member's end during an active gaming session.
• Dortuna is not liable for disputed game outcomes once server data has been reviewed and verified.
• Dortuna's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Dortuna reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on this page. The most recent update date will always be shown at the top of this page.

We will endeavour to notify members of material changes via in-platform notifications or their registered email. However, the responsibility to review the Terms periodically remains with the member.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the dortuna customer support team is available via in-platform live chat 24 hours a day, 7 days a week. You may also refer to the FAQ ours for answers to the most frequently asked questions.